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Twitter appoints Vinay Prakash as the first Resident Grievance Officer in India (News)

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Twitter appoints Resident Grievance Officer

Twitter appoints Vinay Prakash as the Resident Grievance Officer in India. This news implies how careful Twitter is with their operations in India.

Hello! Hope you are doing well. This is the last piece of the four gems. We have already completed two blog articles and one news article. Today, we are bringing you an in-depth review of Twitter and its operations in various South Asian countries in light of its appointing a new resident grievance officer. Let us get started!

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Twitter appoints Resident Grievance Officer

Recently Twitter has appointed an India-based Resident Grievance Officer, named Vinay Prokash. Under the new digital Information Technology rules of India, this is mandatory for the social firms which have a daily user-base of 500,000 or more.

Vinay Prakash has been appointed as the new Resident Grievance officer. His appointment comes after Dharmendra Chatur, who was the interim grievance officer of Twitter, quit less than 4 weeks after occupying the post.

Vinay Prakash is named as its Resident Grievance officer on Twitter’s website, and his e-mail id is also provided on the website. Users can now contact Vinay on ‘grievance-officer-in @ twitter.com’ for any grievance redressal.

“In compliance with Rule 4(1) (d) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, we have published our inaugural report on July 11, 2021, for the reporting period from May 26, 2021, through to June 25, 2021,” the technology giant also said in its transparency centre page.

This incident of appointing an India-based Resident Grievance Officer by Twitter was unveiled in February this year and went into effect in late May. A compliance report, another requirement, was published and listed in the new rules.

Earlier this month, an interim chief compliance officer was appointed by Twitter and this technology giant said that it would soon temporarily designate two other executives to comply with the new IT rules of India. It also sought eight weeks from the High Court of Delhi, India to designate a resident grievance officer in the country and said it would make its first compliance report public by July 11.

But the Court said that Twitter would not enjoy legal protection if it does not follow the new information technology rules of India.

Twitter was asked by the court to file an affidavit declaring these details within two weeks and also asked all interim officers to file affidavits, stating they would take responsibility for the duties tasked to them.

Twitter, the social media giant, has already been accused of four cases filed in various states of India. In June, cases were filed against this technology giant in Ghaziabad, Delhi, and Madhya Pradesh related to the tweets on various issues, included an alleged assault on a Muslim man and the issue of child pornography.

Twitter had initially clashed with the Indian government over the new IT rules 2021. The row intensified after it tagged tweets by BJP leaders on an alleged ‘Congress toolkit’ as ‘manipulated media’. Delhi Police questioned Twitter India MD on May 31 over the ‘Congress toolkit’ case.

Guidelines under the new IT Rules were issued in February and require all social media intermediaries to comply by May 26. The IT rules, which became effective May-end, are aimed at regulating content on social media and making firms act more swiftly on legal requests to remove posts and sharing details on the originators of messages

The Ministry of Electronics and Information Technology (MeitY) of India released the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules in February 2021. Social media platforms were given a three-month period to comply with the new rules.

The IT Rules 2021 aim to empower ordinary users of social platforms and OTT (Over the Top) platforms with a mechanism for redressal and timely resolution of their grievance with the help of a Grievance Redressal Officer (GRO) who should be a resident in India. Special emphasis has been given to the protection of women and children from sexual offences, fake & biased news, and another misuse of social platforms.

Identification of the “first originator of the information” would be required in case of an offence related to the sovereignty and integrity of India.  A Chief Compliance Officer, a resident of India, also needs to be appointed and that person shall be responsible for ensuring compliance with the Act and Rules. A monthly compliance report mentioning the details of complaints received and action taken on the complaints would be necessary.

Other internet giants including Facebook, Google, and Telegram have already appointed these local compliance officers in India. Now Twitter has also appointed the resident grievance officer.

Twitter

Twitter is a microblogging and social networking site founded in America. On Twitter users can post like and retweet tweets but if you are not logged in you can only read the tweets you can’t post, tweet, or retweet. Twitter can be accessible from the browser or the official app. In a tweet, you have to express your feeling in only 140 characters. You can also post audio and video in a tweet.

Twitter was created by Jack Dorsey, Noah Glass, Biz Stone, and Evan Williams in March 2006 and it was launched in July 2012. Now there are almost two hundred million users on the tweeter and more than one hundred million users are posting three hundred and forty million tweets a day. The Resident Grievance Officer of Twitter will work for the betterment of the Indian Audience.

Why should you use Twitter?

Twitter is one of the biggest news platforms in the world. World’s largest companies and people tweet their updated news on tweeter. If a news update is your first priority then Twitter is the best place for you.

Twitter is also a great place for bloggers. If you do tech-related blogging or any type of blogging and you are not using twitter my friend you are missing out fifty per cent of your content ideas. Twitter is also a great place for raising a voice by tweeting hashtags we can take part in a worldwide protest from our home. Even in the past through twitter people of the world got a voice and solved their problems. If you are in big trouble you can raise your voice on tweeter.

Happy Tweeting to the Indians with their Resident Grievance Officer.

Fun fact: Barack Obama has more than 129 million followers on Twitter

Why shouldn’t you use Twitter?

Twitter is a very cool place but if you don’t want to see controversy this is not the place for you there is always a new controversy on Twitter every day. One day the big celebrity did something and another day a President did something. Sometimes it’s chaos in tweeter.

Source: Resident Grievance Officer – India

Conclusion

Well, all platforms have some pros and cons but if we can use the platform properly we can benefit our life from that. Having said that, we are going on a vacation, but so are you! Engage with yourself more and more in this boring lockdown period and do something better, something inspiring. See you all later!

Md Ashfak Faysal

Md Ashfak Faysal

I only search for one keyword - 'Tech'.

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